Frequently Asked Questions
Turnaround Times for Custom Sign Orders - updated 1/25/24
Standard Service approx: 6 business days (not including shipping time)
- All online orders that do not require a proof will be done sooner than orders that require design services.
- If you require design services, your time will start upon approval.
- Only custom stickers are the exception which take on average 1-2 business days. (not including shipping time).
- Stock Sign Products & are readily available for pickup or delivery.
- There is no guaranteed completion date for standard service. If you have a deadline you may need purchase rush service.
Rush Service 1-2 business days (not including shipping time)
- Adds $50.00 or 25% to order total, whichever is greater (not including shipping times).
- If you require graphic design service your time will begin upon order approval.
- To save on cost, you can rush any part of your order and the balance can be completed on standard service.
- Certain orders may not be available for this service.
- Please call or email if you need to rush your order. If you want to rush your order please write "RUSH ORDER" at checkout or call/email us. We will follow up on your order asap.
Delivery/Will Call Pickup
- Will-call pickup - Pick up at our office location. Buz White Screenprint 1910 SW Stephenson St. Portland Oregon 97219
- Delivery - USPS, UPS or Courier will be chosen depending on order size and address location. You will receive a confirmation email or call when your order is shipped.
- Sign placement company Please let us know if you would like us to coordinate pickup/delivery to your sign placement company.
- Orders over $500.00 qualify for free delivery to the Portland Metro Area only. This includes Wilsonville & Vancouver. Excludes large format signs.
- All client catalog items are considered "print ready". The information you provide will be used to customize the sign templates shown. Requesting a proof for "print ready" products will delay your order and may be include a design fee.
- We can help you with things such as logo design, logo clean up, print ready files, color profiling and other general graphic design services.
- Graphic design: $100.00/hour. If your project requires extensive design work we will give you an estimated total graphic design cost before work begins. We generally charge between $10.00 (5-10 minutes) and $50.00 (30 minutes) depending on scope of work.
- Your artwork will be printed using a saved color profile if you have used our services before. If you are providing new artwork, your files will be printed using the color profile you provided. You may experience a difference is color compared to other companies. The only way we can guarantee a satisfied print is if you ask for a color sample print or you have Pantone colors we can reference and compare with the outputted prints. Charges may apply for color profiling or unsatisfied print outputs (wasted material).
- You will receive an order confirmation with detailed information about when you can expect your order to be completed and or delivered.
- Unless your order is on RUSH SERVICE please allow up to 1 full business day before inquiring about your order status.
- If you place an order over the phone or via email you order can take 24-48 hours to process or receive a confirmation email.
- We will use our best judgement to see if your order requires a confirmation email or proof sent for approval.
Sign Installation - here is a link to sign installers
- We do not do residential sign installations.
- We have a list of sign installation companies that do.
- However, we do some commercial business installations on special request.