Frequently Asked Questions

Turnaround Times for Custom Sign Orders - updated 1/25/24

Standard Service approx: 6 business days (not including shipping time)

    • All online orders that do not require a proof will be done sooner than orders that require design services.¬†
    • If you require design services, your time will start upon approval.
    • Only custom stickers are the exception which take on average 1-2 business days. (not including shipping time).
    • Stock Sign Products¬†& are readily available for pickup or delivery.
    • There is no guaranteed completion date for standard service. If you have a deadline you may need purchase rush service.
Rush Service 1-2 business days (not including shipping time)
    • Adds¬†$50.00 or 25%¬†to order total,¬†whichever is greater¬†(not including shipping times).
    • If you require graphic design service¬†your time will begin upon order approval.
    • To save on cost, you can rush any part of your order and the balance can be completed on standard service.
    • Certain orders may not be available for this service.
    • Please call or email if you need to rush your order.¬†If you want to rush your order please write "RUSH ORDER" at checkout or call/email us. We will follow up on your order asap.

Delivery/Will Call Pickup

    • Will-call pickup¬†- Pick up at our office location. Buz White Screenprint 1910 SW Stephenson St. Portland Oregon 97219
    • Delivery¬†- USPS, UPS or Courier will be chosen depending on order size and address location. You will receive a confirmation email or call when your order is shipped.
    • Sign placement company Please let us know if you would like us to coordinate pickup/delivery to your sign placement company.
    • Orders over $500.00 qualify for free delivery to the Portland Metro Area only.¬† This includes Wilsonville & Vancouver.¬†Excludes large format signs.
Artwork/Graphic Design Services/Printing
    • All client catalog items are considered "print ready". The information you provide will be used to customize the sign templates shown. Requesting a proof for "print ready" products will delay your order and may be include a design fee.
    • We can help you with things such as logo design, logo clean up, print ready files, color profiling and other general graphic design services.¬†
    • Graphic design: $100.00/hour. If your project requires extensive design work we will give you an estimated total graphic design cost before work begins. We generally charge between $10.00 (5-10 minutes) and $50.00 (30 minutes) depending on scope of work.¬†
    • Your artwork will be printed using a saved color profile if you have used our services before. If you are providing new artwork, your files will be printed using the color profile you provided. You may experience a difference is color compared to other companies. The only way we can guarantee a satisfied print is if you ask for a color sample print or you have Pantone colors we can reference and compare with the outputted prints. Charges may apply for color profiling or unsatisfied print outputs (wasted material).
Order Confirmation
    • You will receive an order confirmation with detailed information about when you can expect your order to be completed and or delivered.
    • Unless your order is on RUSH SERVICE please allow¬†up to 1 full¬†business day before inquiring about your order status.
    • If you place an order over the phone or via email you order can take 24-48 hours to process or receive a confirmation email.
    • We will use our best judgement to see if your order requires a confirmation email or proof sent for approval.

    Sign Installation - here is a link to sign installers

      • We do not do residential sign installations.
      • We have a list of sign installation companies that do.
      • However, we do some commercial business installations on special request.¬†